Job Description

Customer Service Representative

Location: Cincinnati, Ohio

Pay Rate: $20 to $22 per hour

Shift: 1st Shift

Type: Contract to Hire

Company: LHH Recruitment Solutions on behalf of our client

Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Representative to join our client’s team in Cincinnati, Ohio. The candidate will be responsible for establishing and maintaining relationships with customers, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Establish relationships with customers by communicating and resolving issues.
• Responsible for order entry and/or maintenance for assigned accounts.
• Review plant delivery schedules versus requested dates and resolve any conflicts.
• Track and communicate any changes and potential service issues to the customer.
• Communicate order confirmations, changes, and cancellations to both customers and internal team members.
• Inform sales and operations of any unresolved service issues; recommend corrective action as necessary.
• Review orders after shipment for billing accuracy and any quantity item errors.
• Manage the issuing of credits, return authorizations, and pallet returns.
• Review inventory usage on stocked items, identify and communicate items that have not tracked to plan.
• Ensure that any customer complaints are resolved in a satisfactory manner, obtaining guidance/approval from the supervisor when necessary.
• Communicate with Planners, Sales Representatives, Pricing team, and Plant Management as needed.
• Prepare necessary reports for Plant Management and customers, such as inventory and open order reports, and track shipments associated with invoices.
• Process plant claims, including any deductions for shortages, quality issues, and any miscellaneous items.
• File any customer paperwork, such as shipping documentation or customer orders, in a timely fashion.
• Perform other duties as assigned.

Qualifications:

• Associates or bachelor’s degree preferred but not required
• Manufacturing experience strongly preferred
• 1-3 years customer service experience required
• Microsoft Office Suite – basic to above average computer skills including Excel
• CRM experience preferred
• Ability to perform basic quantitative skills required,
• Ability to work with all areas of the business including plant and sales personnel.
• Professional verbal and written communication
• Strong customer service advocacy and problem-solving skills

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