Dispatcher Job at Sunrise Systems, Edison, NJ

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  • Sunrise Systems
  • Edison, NJ

Job Description

Job Title: Dispatcher

Location: Denver, CO 80239

Duration: 3+ Months with potential to extend or hire

Position Type: Hourly contract Position (W2 only)

Note :

  • SCHEDULE/ REMOTE FLEXIBILITY: In office full time
  • WORK HOURS: - 7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
  • HOURS PER WEEK: - 40 hours
  • INTERVIEW PROCESS: - In office/in person interview
  • PREFERRED INTERVIEW TIMES: 9am-2pm (Tuesday through Thursday): Flexible based on our availability
  • PURPOSE/ MISSION OF TEAM: Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer


Position Summary:

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

Principal Responsibilities:

  • Ability to prioritize calls and leverage appropriate workforce.
  • Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or
  • needs. Verify receipt of call by technician.
  • Respond to customer difficulties with billing and service.
  • Communicate work orders, messages, or information to or from supervisors, or technicians.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Assign a technician working in the area and work order or purchase order number.
  • Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
  • Respond and review calls taken by call center.
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned.


Education Requirement:

Required: Hs; Preferred: Associates

Minimum Years of Experience Necessary : 0-5 years

Additional Information:

  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills, and high attention to detail
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
  • High level of professionalism and diplomacy
  • Strong customer focus skills
  • Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
  • Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.

Job Tags

Hourly pay, Full time, Contract work, Flexible hours,

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