Job Description

Product Specialist, Home Appliances

Location: Ridgefield Park, NJ

Schedule: Fully onsite

Rate: $22.00/hr - $26.00/hr

Top skills:
•Interest and knowledge in Home Appliances
•Proficient in Microsoft Office Word, Excel, and PowerPoint
•Ability to deep dive to perform root cause analysis
•Exceptional presentation, written, and verbal communication skills
•Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
•Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.
•Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive!
•Root cause analysis

Responsibilities include:
•Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
•Monitor new model quality performance with comparing benchmark model trends
•Coordination of weekly, monthly report and presentation to all related teams
•Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
•Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Service quality related Analysis:
•Product quality data analysis with ASR trends of projects/models
•Monitor quality case issues by daily tracking tickets
•Theme card management of pending and in progress quality issues until solutions are found through communication with HQ
•Part/Unit Retrieval

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

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