Job Description
Position Summary: To maintain outstanding customer service as per the Brands standards, welcomes guests and guides them through the restaurant to their table. Works in assigned restaurant location as determined by management.
Responsibilities :
- Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
- Stands at entrance and welcomes guests
- Knows the menus and floor plans of the restaurant(s)
- Shows guests to their tables and presents menus
- Maintains balance with the workload of each server (seats every server section equally)
- Maintains a clean and orderly host stand
- Cleans menus and replaces damaged copies when needed
- Aids servers when necessary (to help set tables, etc.)
- Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
- Answers all guest questions or finds appropriate answers for guests
- Communicates customer concerns and complaints to MOD
- Performs duties with a smile and a positive attitude
- Maintains display items in a clean and orderly fashion
- Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc.
- Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Qualifications - Demonstrated pleasant attitude and energy to ensure great customer service
- Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
- Demonstrated ability to learn food and beverage knowledge and participate in training as required
- Ability to work under pressure and multi-task in a fast-paced environment
- Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
- Ability to create a pleasant dining area for customers
- Ability to remain alert and maintain positive attitude during slow periods
- Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
- Ability to maintain a safe and clean restaurant for customers
- Ability to walk and stand for long durations
- Ability to do moderate to heavy lifting (25 lbs. or less)
- Knowledge and adherence to MCA policies and procedures
- Knowledge and adherence to all airport rules and regulations
- Commitment to service of customers, staff, co-workers, and management
- High integrity and honesty, Work Ethic, passion, and commitment
- Ability to work scheduled hours, including weekdays, weekends, and holidays
- Follow through and dependability
- Knowledge and commitment to safety and food sanitation
Job Tags
Holiday work, Weekday work,