Salesforce business analyst Job at Donato Technologies Inc, New York, NY

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  • Donato Technologies Inc
  • New York, NY

Job Description

Job Description

Donato Technologies, established in 2012, excels as a comprehensive IT service provider renowned for delivering an exceptional staffing experience and prioritizing the needs of both clients and employees. We specialize in staffing, consulting, software development, and training, catering to small and medium-sized enterprises. While our core strength lies in Information Technology, we also deeply understand and address the unique business requirements of our clients, leveraging IT to effectively meet those needs. Our commitment is to provide high-quality, customized solutions using the optimal combination of technologies.

Role: Salesforce Business Analyst

Location: New York (Hybrid)

Job Summary

Years of experience needed 10 + years.

Position Overview

Our Business Analyst (BA) is an individual contributor position and key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline's agile methodology. The SBA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success.

Primary Responsibilities

  • Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation
  • Perform fit-gap analysis between Salesforce functionality and client requirements
  • Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
  • Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Develop training curriculum and deliver training sessions to the solution's end users
  • Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations


Required Qualifications

  • BA/BS degree in Business, Computer Science or Engineering or equivalent work experience; MBA preferred
  • 3+ years experience administering or consulting with Salesforce
  • Experience with nCino, MuleSoft and other applications is preferred
  • Experience with business process definition, best practices, and reengineering
  • Experience writing user stories to capture Salesforce requirements
  • Experience with data migrations from third party systems to Salesforce
  • Experience designing or building Salesforce integrations with 3rd party applications
  • Understanding of the key levers for B2B, B2C, hybrid business models
  • Understanding of key concepts of user centered design and design thinking
  • Great teamwork and collaboration skills
  • Location Requirement: Must be willing to work on-site in NYC 3-5 days/week.


Skills

PRIMARY COMPETENCY : CRM PRIMARY SKILL : Salesforce.com / Apex (SFDC)

Please share your resumes at resumes@donatotech.net

Job Tags

Full time, Work experience placement, 3 days per week,

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